Oasis Total Solutions
Commercial Cleaning Company Evaluation Scorecard (MA & CT)

Use this scorecard to compare vendors with the same criteria.
Rate each item from 1 (weak) to 5 (strong).

A) Scope Clarity (weight high)
- Detailed tasks by area (restrooms, common areas, breakrooms, floors)
- Clear frequencies (daily/weekly/monthly)
- Exclusions documented
- Definition of completion and quality standard
Score: ____ / 5

B) Staffing & Reliability
- Coverage plan for absences
- Supervisor structure and accountability
- Evidence of training for site-specific standards
- Turnover mitigation approach
Score: ____ / 5

C) Quality Assurance
- Inspection cadence (weekly/monthly)
- Issue tracking + corrective actions
- Reporting format and response timelines
Score: ____ / 5

D) Communication & Escalation
- One point of contact
- Backup contacts and escalation path
- SLA or response commitments
Score: ____ / 5

E) Compliance & Risk Controls
- Current insurance documentation
- Safety and site protocol adherence
- Process for incident reporting
Score: ____ / 5

F) Pricing Transparency
- Inclusions/exclusions clearly priced
- Change-order process in writing
- No hidden consumable assumptions
Score: ____ / 5

Total Score: ____ / 30

Decision Notes:
- Where is the vendor strongest?
- Where is execution risk highest?
- What must be clarified before signing?

Need a second opinion on your top two bids?
https://oasistotalsolutions.com/request-a-quote/