Oasis Total Solutions
Janitorial Company Selection Checklist (Office/Facility) - MA & CT

Use this checklist before selecting a janitorial vendor.

1) Define desired outcomes
- Complaint categories to reduce
- Required cleanliness standard by area
- Required reporting cadence

2) Scope matrix completeness
- Areas listed (restrooms, offices, entries, breakrooms)
- Frequency listed by task
- Exclusions listed in writing
- Acceptance criteria clearly defined

3) Staffing reliability
- Coverage plan for absences
- Supervisor/account manager assigned
- Site-specific training process
- Escalation contact defined

4) Quality assurance
- Inspection cadence documented
- Corrective action process with timelines
- Monthly QA summary format

5) Contract controls
- Scope exhibit attached
- Change-order process in writing
- Response SLAs defined
- Insurance/compliance verified

6) Rollout readiness (first 90 days)
- Startup walkthrough scheduled
- Communication plan confirmed
- Baseline metrics established

Scoring suggestion: 1-5 for each section.
Total Score: ____ / 30

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