Recurring Janitorial Program (Commercial)
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Overview
A commercial property team needed recurring janitorial service delivered with the same quality level every night, clear communication when issues were found, and documentation that was easy to review during weekly operations meetings.
Problem / Goals
- Inconsistent cleaning quality between shifts.
- No single process for reporting issues found during service.
- Need reliable reset of high-traffic common areas before opening hours.
- Need one accountable contact for recurring scope adjustments.
Scope Included + Exclusions
Scope Included
- Nightly common-area cleaning and restroom service.
- High-touch disinfection points defined with site team.
- Spot floor care and lobby glass touch-up during service windows.
- Issue logging with photos for maintenance follow-up.
Exclusions
- Biohazard remediation and hazardous waste handling.
- Post-construction final cleaning unless separately approved.
- Specialty restoration work outside routine janitorial scope.
Work Window (hours/days)
Primary work window: weekday evenings after tenant traffic drops, with weekend touchpoints for heavy-use areas. Final release of cleaned zones is documented before morning occupancy.
Technical Approach (step-by-step)
- Define room lists, frequencies, and quality checkpoints with property management.
- Set fixed route sequencing by zone to avoid missed areas.
- Run service with checklist sign-off by shift lead.
- Log issues that are out of janitorial scope and route them for maintenance action.
- Review weekly trends and adjust frequencies in writing when needed.
Safety / Compliance (COI, permits if applicable)
- SDS documentation maintained for products used on site.
- COI documentation available for any supporting partner scope.
- Permit activity is not typical for this recurring janitorial scope; if needed, it is handled through written add-on approval.
Deliverables + Acceptance Criteria (photos, checklist, walkthrough signoff)
- Shift checklist completed for each service window.
- Photo set for flagged areas and completed corrective actions.
- Scheduled walkthrough signoff with site representative.
Change Orders (written approval)
Any scope beyond the approved recurring program is documented as a change order and only executed after written approval from the authorized site contact.
Closeout Pack (photos + checklist + signoff)
Each cycle includes a closeout package with photos for flagged items, completed checklist records, and walkthrough signoff notes for operational tracking.