1) Information we collect
We collect information in three ways:
- Information you provide — for example when you:
- submit a project (contact details, site address, description, photos or links);
- apply as a vendor (company info, trades, coverage, references);
- contact us by email or phone.
- Automatic data — limited technical information such as browser type, pages viewed, and basic error logs used to keep the site running. We do not serve ads.
- Files you share — photos, PDFs or plans you choose to send. Only used to scope your request or evaluate a vendor application.
Sensitive info Please avoid sending medical, financial account numbers, or other highly sensitive data. If work requires it (e.g., access badges), we’ll collect only what is necessary.
2) How we use information
We use personal information to:
- respond to messages and provide quotes;
- scope work, schedule crews, and coordinate licensed vendors;
- verify vendor qualifications and safety/compliance readiness;
- improve our website’s reliability and security;
- comply with legal obligations (permits, insurance documentation, tax records).
Typical legal bases: your consent, to perform a contract or pre-contract steps, and our legitimate interest in operating a safe, efficient service network.
3) Cookies & analytics
Our site uses essential cookies for navigation and performance. We do not run third-party advertising cookies.
- Essential cookies keep forms and navigation working.
- Analytics (limited/first-party) may be used to understand page performance and errors. Data is aggregated.
- You can block cookies in your browser settings. Some features may not work as expected without essential cookies.
4) How we share information
We share information only as needed to deliver services or meet legal requirements:
- Service vendors — contact and scope details necessary to perform a job (e.g., licensed electricians, plumbers, landscaping crews).
- Compliance & permits — information required for inspections or permit applications.
- Legal & safety — to protect our rights or comply with law.
No data sales — We do not sell or rent your personal information.
5) Data retention
We keep information only as long as necessary for the purposes above, unless a longer period is required by law.
| Category |
Typical retention |
| Project inquiries & quotes |
Up to 24 months for follow-ups and service history. |
| Vendor applications |
Up to 36 months for network evaluation and compliance records. |
| Contracts & invoices |
As required for tax and accounting (usually 7 years). |
You can request earlier deletion where legally permitted.
6) Your choices & rights
- Access / download — request a copy of your information.
- Correction — ask us to fix inaccurate details.
- Deletion — request deletion where allowed by law.
- Opt-out of emails — unsubscribe or reply “stop”. We keep essential account or scheduling emails.
Send requests to info@oasistotalsolutions.com. We’ll verify identity before acting on certain requests.
7) Vendors & job applicants
If you apply to join our vendor network, we use your information to evaluate trades, coverage, safety record and compliance readiness (e.g., insurance, licenses). We may contact the references you provide. If onboarded, your information may be shared with clients as needed for scheduling, access or compliance documentation.
8) Security
We use reasonable technical and organizational measures to protect information, including access controls, least-privilege practices and encryption in transit for our website. No method of transmission or storage is 100% secure; please avoid sending highly sensitive data unless requested for a specific job.
9) Children’s privacy
Our services are for adults and business users. We do not knowingly collect personal information from children under 13.
10) Changes to this policy
We may update this policy as our services evolve. We’ll update the “Effective date” at the top and, for significant changes, provide a clear notice on the site.
11) How to contact us
Oasis Total Solutions
HQ: Dudley, MA · Serving Massachusetts & Connecticut
