Clear Terms Before Any Project Begins.

Scope and acceptance

These terms describe the conditions for accessing and using oasistotalsolutions.com, its information and its service-request forms. By continuing to use the website, you agree to these website terms to the extent permitted by applicable law. If you do not agree, do not use the website or submit information through it.

These terms do not replace a residential home-improvement contract, commercial service agreement, proposal, work order, change order or other project-specific document.

Website requests are not binding agreements

Submitting a quote request, facility-walkthrough request, detailed project intake, contact message, vendor application or career-interest form does not require Oasis to accept work and does not require you to hire Oasis.

Acknowledgment of a submission, an initial conversation or a site visit does not by itself confirm availability, final scope, price, schedule, staffing, permits, materials or regulated-trade requirements.

Estimates, proposals and website pricing information

Any preliminary ranges, service descriptions or project examples on the website are general information. A project-specific estimate or proposal may depend on a site visit, measurements, existing conditions, access, selections, quantities, trade requirements and other facts relevant to the work.

The validity period, included work, exclusions, allowances, taxes and other pricing terms—when applicable—will be stated in the written estimate, proposal or contract. Website content does not guarantee that a service, material or schedule is available for a particular request.

The project-specific agreement controls

Accepted work is governed by the applicable signed or otherwise approved written agreement. That document should identify the parties, property, included scope, exclusions, price, payment terms, schedule or frequency, access, responsibilities and other project-specific requirements.

The precise order may be stated differently in a signed agreement. When it is, the signed agreement controls.

Residential home-improvement projects

Residential work is subject to the written contract, notice, cancellation, registration, permit and payment requirements that apply to the particular project and jurisdiction. Required terms and notices will be addressed in the project agreement rather than replaced by this website page.

Nothing in these website terms limits a homeowner’s non-waivable rights. Homeowners can review official consumer guidance from the Massachusetts Home Improvement Contractor Program and the Connecticut Department of Consumer Protection.

Commercial and recurring facility services

Commercial janitorial, facility support, renovation and project-based work is governed by the applicable proposal, contract, service agreement or work order. That agreement may address service frequency, task schedule, site access, operating hours, exclusions, supplies, documentation, customer responsibilities and termination terms.

A facility walkthrough is an opportunity to understand the request; it is not a promise of staffing, mobilization date, service frequency or final pricing.

Property information, access and site conditions

Customers are responsible for providing information reasonably needed to evaluate the request, including known hazards, access restrictions, occupancy conditions and other circumstances that may affect the work.

Site access must be lawful and reasonably safe. Responsibility for moving belongings, securing animals, providing keys or credentials, protecting sensitive operations and coordinating occupants will be stated or confirmed as appropriate for the project.

Changes and concealed conditions

Requested additions, deletions or substitutions may affect price, materials and schedule. Changes to approved work must be documented and authorized as required by the applicable agreement and law.

Conditions that were concealed, inaccessible or not reasonably identifiable during initial scoping may require evaluation and a revised written scope before affected work continues.

Permits, approvals and regulated trades

Permit, inspection, registration and licensed-trade requirements depend on the property, jurisdiction and work involved. The project agreement will identify responsibility for known permits, approvals and required trade coordination when applicable.

A website service description does not represent that every task is self-performed by Oasis or that a particular registration or trade license applies to every scope. Project-specific qualifications and responsibilities should be confirmed in the written agreement.

Payments, deposits and cancellation

Submitting a website form does not authorize a charge or create a payment obligation. Project pricing, deposits, progress payments, invoicing, late-payment terms and accepted payment methods are governed by the applicable written agreement and law.

Cancellation or termination rights depend on the type of customer, service, contract and jurisdiction. Any legally required cancellation notice or project-specific termination term should appear in the applicable agreement. These website terms do not shorten a legally protected cancellation period.

Photos, plans and other submitted materials

You should submit only materials you are authorized to share. By sending project photos, plans, documents or messages, you permit Oasis and relevant service providers to review, store and use them for evaluating or coordinating your request.

A project submission does not grant Oasis permission to publish your materials as marketing content. Separate permission should be obtained before identifiable customer or project materials are published.

Acceptable website use and content ownership

You may use this site for lawful informational and service-request purposes. You may not attempt to disrupt the site, introduce malicious code, bypass security controls, submit fraudulent requests, impersonate another person or use automated methods that unreasonably burden the website.

Unless otherwise stated, the website’s original text, branding, layout, graphics and other content belong to Oasis Total Solutions or are used with permission. You may not reproduce or commercially exploit them without authorization, except as allowed by law.

Third-party websites and services

The website may link to maps, review platforms, government resources and other independent services. Oasis does not control their availability, content, security or terms. A link is provided for convenience and does not necessarily constitute endorsement.

Website information and limitations

The website is provided on an “as available” basis for general business and service information. Oasis works to keep information accurate but does not guarantee that every page is complete, current, uninterrupted or error-free.

To the fullest extent permitted by law, Oasis is not responsible for indirect losses caused solely by reliance on general website content or an independent third-party website. This paragraph does not alter obligations in an accepted service agreement and does not exclude liability or rights that cannot lawfully be limited.

Privacy and website measurement

The Privacy Policy explains how Oasis handles information submitted through the website and how analytics, advertising measurement, hosting and other providers support the site. The Privacy Policy is incorporated into these website terms by reference.

Updates to these terms

Oasis may update these terms to reflect changes to the website, request process, services or legal requirements. The “Last Updated” date identifies the current version. Changes apply prospectively from publication and do not rewrite an existing signed project agreement.

Questions about these terms